Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website, services, estimates, communications, and related offerings provided by Roland Black Heating, Cooling, Plumbing & Generators (“Company,” “Roland Black,” “we,” “us,” or “our”).

By accessing our website, scheduling services, requesting estimates, communicating with us electronically, or otherwise engaging with Roland Black, you agree to be bound by these Terms.

Interpretation and Definitions

Definitions

• Affiliate means any entity controlling, controlled by, or under common control with the Company.
• Company means Roland Black Heating, Cooling, Plumbing & Generators, located at 501 E Franklin Blvd, Gastonia, NC 28054.
• Customer, you, or your means the individual or entity accessing the website or purchasing services from the Company.
• Device means any computer, tablet, mobile phone, or electronic device used to access the website.
• Services means HVAC, plumbing, electrical, generator, repair, replacement, maintenance, inspection, consultation, financing facilitation, and related services offered by the Company.
• Website means Roland Black Heating, Cooling, Plumbing & Generators.
• Terms means these Terms & Conditions.

Eligibility to Use the Website and Services

• You are at least eighteen (18) years old;
• You possess legal capacity to enter into binding agreements;
• You will use the website and services only for lawful purposes;
• Any information submitted to the Company is accurate and current.

Scope of Services

Roland Black provides residential and commercial HVAC, plumbing, electrical, generator, and related home service offerings throughout applicable service areas in the United States.

Service availability may vary based on technician availability, weather conditions, geographic limitations, equipment availability, supply chain disruptions, safety conditions, permit requirements, and third-party vendor performance.

Emergency Service Disclaimer

Emergency or after-hours services are offered on a commercially reasonable basis but are not guaranteed.

Customers experiencing gas leaks, electrical hazards, flooding, fire risks, carbon monoxide concerns, or other dangerous conditions should contact emergency responders or applicable utility providers immediately.

Estimates and Pricing Disclaimer

All estimates, proposals, inspections, diagnostics, recommendations, and quoted pricing are preliminary and non-binding unless formally approved in writing or electronically by both the Customer and the Company.

Pricing may change due to hidden conditions, permit requirements, inaccessible systems, material price increases, additional labor requirements, manufacturer changes, utility conditions, or previously undiscovered damage.

Payment Terms and Billing

Payment is due according to the terms stated on the invoice, approved estimate, financing agreement, or service agreement.

Failure to make timely payment may result in suspension of services, cancellation of warranties, collection activity, or legal action.

Financing Disclaimer

Financing options may be offered through independent third-party financing providers. Roland Black does not guarantee financing approval and is not responsible for lender decisions or financing terms.

Customer Responsibilities and Site Access

• Provide safe and unobstructed access to work areas;
• Secure pets appropriately;
• Maintain active utilities where required;
• Disclose known hazards or unsafe conditions;
• Remove obstacles preventing service access.

Warranty Disclaimer and Limitations

Manufacturer warranties are provided solely by the applicable manufacturer and remain subject to manufacturer terms and limitations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROLAND BLACK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

SMS/Text Messaging Consent

By providing your phone number, you consent to receive appointment reminders, service updates, marketing messages, promotional communications, surveys, and automated calls or text messages from Roland Black and its service providers where permitted by law.

Message and data rates may apply. You may opt out at any time by replying STOP or contacting the Company directly.

Privacy Policy Reference

Your use of the website and services is also governed by the Company’s Privacy Policy, which is incorporated herein by reference.

Arbitration Agreement

Any dispute arising out of or relating to these Terms, the website, or the Company’s services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”).

Governing Law and Venue

These Terms shall be governed by the laws of the State of North Carolina.

Modifications to Terms

The Company reserves the right to modify these Terms at any time. Updated Terms become effective upon posting to the website.

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